Wehelp is hiring for WFM Forecasting Specialist

Job Opportunity: WFM Forecasting Specialist

Location: Work From Home, India

Language: English

About the Role

Join as a Workforce Management (WFM) Forecasting Specialist and be a key player in shaping the future of workforce management. Your role will involve optimizing workforce scheduling to ensure smooth operations and excellent customer experiences.

Responsibilities

  1. Continuous Improvement: Lead projects to improve forecast accuracy and workforce planning processes.
  2. Accurate Forecasting: Develop and maintain workforce forecasts using historical data and predictive modeling.
  3. Collaboration: Work closely with Operations, Recruitment, and Finance teams to align workforce strategies with business goals.
  4. Proactive Optimization: Identify trends to optimize staffing levels and minimize costs.
  5. Insightful Reporting: Create and share reports on forecast accuracy and key trends.
  6. Effective Scheduling: Collaborate with the scheduling team to create efficient schedules.

Qualifications and Experience

  1. Education: Bachelor’s degree with at least 12 months of experience in WFM, including forecasting.
  2. Technical Skills: Proficiency in WFM tools, scheduling software, advanced Excel, SQL, and Power BI.
  3. Leadership: Experience in leadership roles or as a team lead.
  4. Analytical Skills: Ability to analyze data and make data-driven decisions.
  5. Communication: Excellent communication and presentation skills.
  6. Passion: Keen interest in staying updated with industry trends.

Benefits

  1. Competitive Package: Competitive salary and medical benefits.
  2. Perks: Exclusive shopping vouchers.
  3. Professional Development: Access to cutting-edge technologies and skill growth opportunities.
  4. Flexibility: Embrace a flexible hybrid work model.

Join Now

Ready to make a significant impact in workforce management? Be part of our team, revolutionize workforce forecasting, and contribute to creating an innovative workplace. We’re excited to hear from you!

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