Wehelp is hiring for WFM Forecasting Specialist
Job Opportunity: WFM Forecasting Specialist
Location: Work From Home, India
Language: English
About the Role
Join as a Workforce Management (WFM) Forecasting Specialist and be a key player in shaping the future of workforce management. Your role will involve optimizing workforce scheduling to ensure smooth operations and excellent customer experiences.
Responsibilities
- Continuous Improvement: Lead projects to improve forecast accuracy and workforce planning processes.
- Accurate Forecasting: Develop and maintain workforce forecasts using historical data and predictive modeling.
- Collaboration: Work closely with Operations, Recruitment, and Finance teams to align workforce strategies with business goals.
- Proactive Optimization: Identify trends to optimize staffing levels and minimize costs.
- Insightful Reporting: Create and share reports on forecast accuracy and key trends.
- Effective Scheduling: Collaborate with the scheduling team to create efficient schedules.
Qualifications and Experience
- Education: Bachelor’s degree with at least 12 months of experience in WFM, including forecasting.
- Technical Skills: Proficiency in WFM tools, scheduling software, advanced Excel, SQL, and Power BI.
- Leadership: Experience in leadership roles or as a team lead.
- Analytical Skills: Ability to analyze data and make data-driven decisions.
- Communication: Excellent communication and presentation skills.
- Passion: Keen interest in staying updated with industry trends.
Benefits
- Competitive Package: Competitive salary and medical benefits.
- Perks: Exclusive shopping vouchers.
- Professional Development: Access to cutting-edge technologies and skill growth opportunities.
- Flexibility: Embrace a flexible hybrid work model.
Join Now
Ready to make a significant impact in workforce management? Be part of our team, revolutionize workforce forecasting, and contribute to creating an innovative workplace. We’re excited to hear from you!
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