Sophos is hiring for Customer Care Support

Basic Job Details

Company Name: Sophos

Position: Customer Care Support

Experience: Freshers

Location: Work from Home

Qualification: Any Degree

Salary: Upto 6 LPA (Expected)

About the Company

1. Sophos is a global leader in cybersecurity solutions, offering Managed Detection and Response services and various security technologies.
2. They protect over 500,000 organizations and 100 million users worldwide from cyber threats like ransomware and malware.
3. Sophos provides services through its cloud-based management console and cross-domain threat intelligence unit.

Role Summary

1. Provide high-quality information about Sophos products and services to customers, partners, and engineers.
2. Work closely with technical support, sales, and licensing teams.
3. Report to Customer Care Manager.

Responsibilities

1. Assist customers, prospects, and partners via phone calls and emails.
2. Document all communication with customers according to standards.
3. Handle complaints and escalations professionally.
4. Meet departmental goals for case management and customer satisfaction.
5. Analyze and clarify customer queries through troubleshooting and research.
6. Participate in team meetings and provide feedback.

Requirements

1. Look for ways to improve customer interactions.
2. Excellent communication skills.
3. Ability to tailor communication style to different customers.
4. Handle escalated calls with good judgment.
5. Collaborative team player.
6. Positive and friendly demeanor.
7. Experience with handling customer inquiries via email.

Why Join Sophos?

1. Remote-first working model.
2. Innovative and fun work environment.
3. Employee-led diversity and inclusion networks.
4. Annual charity and fundraising initiatives.
5. Global fitness and trivia competitions.
6. Wellbeing days and monthly webinars.

Our Commitment

1. We promote diversity and equality of opportunity.
2. Applicants will be treated fairly and equally regardless of background.
3. We are committed to supporting applicants throughout the recruitment process.

Important Links

Apply Link: Click here

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