Sutherland is hiring for Back Office Analyst
Job Role: Back Office Analyst
Location: Chennai, India
Type: Full-time
About the Role:
This job is for a Back Office Analyst. The role involves helping with computer systems and responding to interactions efficiently. You’ll need to assist in controlling and coordinating interactions, ensuring artificial intelligence works smoothly, and handling various tasks to meet performance goals.
Responsibilities:
- Assist in controlling and coordinating interactions to aid artificial intelligence.
- Respond promptly and effectively to all received interactions.
- Manage computer systems efficiently.
- Achieve set Key Performance Indicators (KPIs) consistently.
Qualifications:
- High school diploma. Having a Bachelor’s degree is advantageous.
- Experience in customer-centric environments is beneficial.
- Knowledge of order processing or back office work is a plus.
- A proactive approach to problem escalation.
- Intermediate to advanced English skills with excellent comprehension.
- Fast typing ability.
- Ability to handle repetitive tasks.
- Positive attitude in fast-paced, changing environments.
- Strong multitasking and organizational skills.
- Customer-centric mindset.
- Articulate, bright, and curious nature.
- Passion for providing excellent service.
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