SAP is hiring for Associate Solution Support Engineer

Basic Job Details

Company Name: SAP

Position: Associate Solution Support Engineer

Experience: 0 to 3 years

Location: Bangalore, IN, 560093

Qualification: Bachelor’s degree or equivalent

Salary: Upto 45k+ per Month (Expected)

Key Responsibilities:

Customer Experience:

1. Create positive experiences for customers and build loyalty.
2. Provide customer-centric service in every interaction.
3. Maintain ownership of customer issues until resolved, managing expectations and deliverables.

Technical Expertise:

1. Develop and maintain strong functional and technical knowledge of SAP Concur products.
2. Troubleshoot and resolve customer issues related to SAP Concur product within SLA timelines.
3. Provide regular updates on case statuses and escalate issues when necessary.

Communication and Collaboration:

1. Communicate professionally and empathetically with customers to resolve their queries.
2. Collaborate effectively with peers, other departments, and management across different time zones.
3. Participate in minor projects or initiatives as requested.

Knowledge Sharing:

1. Improve existing articles or create new ones for the Knowledge-Centered Service (KCS) knowledge base.
2. Share knowledge and assist colleagues, contributing to a positive team culture.

Process Improvement:

1. Explore opportunities to refine processes and embrace changes to achieve organizational goals.
2. Maintain schedule flexibility, including working on weekdays and weekends as needed.

Role Requirements:

1. Education: Bachelor’s degree or equivalent.
2. Experience:Preferred external customer-facing experience.
3. 0 to 3 years of experience in troubleshooting software/hardware/product/process/tool issues.
4. Technical Skills:Understanding of SQL is preferred.
5. Experience with SAP Concur products or similar SaaS/Cloud products is a plus.
6. Knowledge of Finance & Accounts, SQL, Python, or any programming language for automation is desirable.
7. Soft Skills:Strong written, verbal, and presentation skills in English.
8. Ability to communicate effectively with all levels of an organization.
9. Passion for customer service and teamwork.
10. Ability to work in a diverse cultural environment and adapt to changes.

Additional Information:

Travel: Expected travel is 0 – 10%.

Employment Type: Limited Full Time.

Work Area: Customer Service and Support.

Career Status: Graduate.

Additional Locations: Hybrid work model available.

SAP is committed to creating an inclusive work environment and offers equal employment opportunities regardless of age, race, religion, gender, sexual orientation, or disability status. Applicants needing accommodation or special assistance can contact the Recruiting Operations Team.

Important Links

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