Cyient is hiring for Executive Tech Support

Basic Job Details

Company Name: Cyient

Position: Executive Tech Support

Experience: Freshers/Experienced

Location: Hyderabad, India

Qualification: Any Degree

Salary: upto 8 LPA (Expected)

Role Overview

1. Use your understanding of client processes and systems to handle customer orders from start to finish.
2. Keep customers updated about their orders through calls and messages.
3. Work with the supply chain to ensure timely dispatch and activation of devices.
4. Communicate clearly with customers about delivery times, schedule changes, and device returns.
5. Handle different parts of the order process as needed to meet demand.
6. Respond to requests from other departments via calls and emails.
7. Assist onshore staff with overflow calls during peak times and weekends.
8. Follow documented procedures to navigate Telstra systems and process orders.
9. Suggest improvements to processes and procedures.
10. Complete all required training to stay updated on skills and knowledge.
11. Follow health and safety policies to ensure a safe working environment.

Skills Required

1. Strong written and verbal communication.
2. Ability to work independently with good self-discipline.
3. Experience in call centers or customer management is desirable.
4. Efficient use of relevant systems to provide customer solutions.
5. Excellent time management and ability to meet performance goals.
6. Tech-savvy with the ability to navigate multiple systems and applications.
7. Good troubleshooting skills to resolve customer issues.
8. Ability to multitask while speaking with customers.
9. Proficient in note capturing and typing.

Additional Skills

1. Multitasking
2. Oral communications
3. Customer Relationship Management (CRM)
4. Customer service
5. Call center experience
6. Taking initiative
7. Following Standard Operating Procedures (SOP)
8. Time management
9. Customer follow-ups

Important Links

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