ChargePoint is hiring for Technical Support Engineer

Basic Job Details

Company Name: ChargePoint

Position: Associate Technical Support Engineer

Experience: Fresher or 1+ year experience

Location: Bangalore, India (Work from Office)

Qualification: Working experience, certifications, or bachelor’s degree in a technical field

Salary: Upto 6 LPA (Expected)

About the Company

ChargePoint is a leading company in the electric vehicle (EV) charging industry. The company supports various charging needs with its hardware, software, and mobile solutions across North America and Europe. ChargePoint aims to make electric mobility accessible to drivers, businesses, and policymakers.

Key Responsibilities

1. Provide technical and network problem resolution to end-users.
2. Diagnose issues and engineer solutions for various use cases.
3. Adjust network configurations and verify proper software settings.
4. Work with field technicians to fix installation issues.
5. Compile, pull, and analyze station and network logs.
6. Communicate technical solutions clearly and professionally to users.
7. Collaborate with product and engineering teams on major issues.

Skills and Attributes Needed

1. Strong commitment to customer-focused support.
2. Comfortable with making complex decisions and thinking creatively.
3. Ability to read and understand site drawings, repair guides, and product specifications.
4. Exceptional troubleshooting and analytical thinking skills.
5. Ability to communicate complex concepts clearly in both verbal and written form.
6. Experience in driving initiatives and collaborating across functions.
7. Create test plans and cases based on software expectations and specifications.
8. Account management skills, including investigating and understanding current and historical issues.
9. Adaptability to changes in work tasks or environment.
10. Ability to complete tasks/projects with minimal supervision.
11. Open communicator, able to give and receive feedback.
12. Proactively identify areas for product improvement.
13. Effective interpersonal skills to handle conflict or tension.
14. Appreciation for diverse insights and working styles.
15. High standards of performance and accountability.

Technical Requirements

1. Strong communication, interpersonal, and organizational skills.
2. Basic networking knowledge (TCP/IP, M2M communications).
3. Experience with cloud-based management platforms and applications.
4. Ability to create documentation and knowledge articles.
5. Good understanding of computer systems, mobile devices, and other tech products.
6. Experience with hardware and software problem resolution.
7. Familiarity with CRM tools such as Salesforce.
8. Ability to provide step-by-step technical help, both written and verbal.
9. Experience with Jira or other bug management tools.
10. Additional Microsoft, Linux, networking, or similar technologies certifications are a plus.

Eligibility

Freshers or individuals with 1+ year experience as a Technical Support Engineer.

Excellent English communication skills.

Important Links

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