Accenture is hiring for Customer Service Associate

Basic Job Details

Company Name: Accenture

Position: Customer Service New Associate

Experience: 0 to 1 year

Location: Mumbai

Qualification: Any Graduation

Salary: Upto 5 LPA (Expected)

Skills Required:

Customer Service (Voice)

Expert in English

Key Responsibilities:

1. Handle customer queries and complaints efficiently.
2. Resolve issues within the given time frame (SLA).
3. Communicate effectively with customers, both verbally and in writing.
4. Work closely with team members and supervisors to ensure customer satisfaction.
5. Perform routine problem-solving by following set guidelines.
6. May be required to work in rotational shifts.

Desired Qualities:

1. Strong communication skills (verbal and written).
2. Ability to handle multiple tasks and stakeholders.
3. Good collaboration and interpersonal skills.
4. Commitment to quality service.
5. Ability to work under pressure.

Additional Information:

1. Role involves individual contribution within a team with a narrow scope of work.
2. Detailed instructions will be provided for all tasks.
3. Decisions made in this role will be closely supervised.

Important Notice:

Be aware of fraudulent job offers requiring payment for employment.

Accenture does not ask for payment at any stage of the hiring process.

Report any such requests to india.fc.check@accenture.com.

Equal Employment Opportunity Statement:

Accenture ensures all employment decisions are made without discrimination based on age, race, religion, nationality, disability, veteran status, gender identity, genetic information, marital status, or citizenship.

Job candidates are not required to disclose sealed or expunged records of conviction or arrest during the hiring process.

Accenture is dedicated to providing employment opportunities for veterans.

Important Links

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