Amazon is hiring for Support Executive
Basic Job Details
Company Name: Amazon
Position: Central Operations Support Executive
Experience: Freshers/Experienced
Location: (Work from Home) Virtual Location – KA
Qualification: Bachelor’s degree
Salary: Upto ₹40,000+ per Month (Expected)
Job Summary
The Central Operations Support Executive is responsible for remotely supporting the daily operations of sellers.
This includes monitoring daily metrics, initiating field support, conducting audits, managing stakeholders, rolling out new processes, and operating central control centers.
The role focuses on enhancing customer experience and requires a proactive approach to ownership and problem-solving. Essential skills include identifying patterns, scrutinizing details, and understanding data implications.
Roles and Responsibilities
- Remote Monitoring: Oversee the efficient functioning of assigned sites through outbound calls, emails, and coordination with field executives. Ensure all operations run smoothly and address any issues promptly.
- Coordination and Liaison: Serve as the communication bridge between field executives/sellers and various internal and external agencies. Facilitate efficient and timely execution of operations, ensuring clear communication and effective collaboration.
- Training and Guidance: Train sellers on execution and adherence to company norms and practices. Provide ongoing guidance to ensure compliance and optimal performance.
- Develop and Implement SOPs: Create and deploy Standard Operating Procedures (SOPs). Analyze operational data to identify areas for improvement and propose new features and processes to enhance the seller experience.
- Data Analysis: Analyze data to identify patterns and disruptions. Use this analysis to foresee implications and make informed decisions to improve operations.
- Weekend and Shift Work: Be prepared to work on weekends and in shifts to provide continuous support and maintain operational efficiency.
Basic Qualifications
Education: Bachelor’s degree in a quantitative or technical field such as computer science, engineering, or statistics.
Technical Skills: Proficiency in Excel for data analysis and reporting.
Preferred Qualifications
Advanced Technical Skills: Experience with SQL
Important Links
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