PTC is hiring for Associate Product Analyst

Basic Job Details

Company Name: PTC

Position: Associate Product Analyst

Experience: Freshers/Experienced

Location: Pune, India

Qualification: Bachelor’s Degree 

Salary: Upto 9 LPA (Expected)

Your Role

1. Provide and document solutions for medium complexity customer issues.
2. Conduct root cause analysis using a customer-centered approach.
3. Work with global offices to support mission-critical customers.
4. Ensure smooth operation of Cloud-hosted solutions.
5. Resolve incidents reported by customers or identified through internal monitoring.
6. Quickly restore normal operations for PTC hosted clients during critical incidents.

Your Impact

1. Contribute to providing a seamless experience for PTC customers.
2. Help customers achieve their goals and succeed faster.
3. Use strong product and cloud expertise combined with excellent customer service.
4. Your Team
5. Be part of a diverse PTC Support Services Delivery Team.
6. Work with multiple customers across the globe.

Your Day-to-Day

1. Lead execution and communication for critical and enterprise-down issues/events, including performance issues.
2. Handle client requests, questions, or issues related to:
3. Enterprise Down situations
4. Performance issues
5. Integration issues
6. Hosting and product problems
7. Continuous improvement services like integration fixes and custom code fixes
8. Small data requirement changes and application configuration changes
9. Coordinate with internal teams such as Infrastructure and Database.
10. Work on projects and provide resolutions to problems of limited to moderately complex scope.
11. Gain exposure to more complex tasks within the job function.

Must-Have Skills

1. Bachelor’s Degree (B.E./B.Tech) in Computer Science Engineering.
2. Ability to interpret design specifications and drawings.
3. Knowledge of JAVA and Database concepts is an added advantage.
4. Networking and Operating System knowledge is an added advantage.
5. Strong analytical skills.
6. Good verbal and written communication skills.

Inclusion and Diversity

1. PTC values diverse ideas and perspectives.
2. Strives to create an inclusive environment where everyone feels empowered to bring their authentic selves to work.
3. Equal Opportunity and Affirmative Action Employer.
4. Welcomes applicants from all backgrounds.

Important Links

Apply Link: Click here