Ericsson is hiring for Associate Engineer

Basic Job Details

Company Name: Ericsson

Position: Associate Engineer

Experience: Freshers/Experienced

Location: Noida, Uttar Pradesh, India

Qualification: Any Experience

Salary: Upto 9 LPA (Expected)

Role Overview: 

Ericsson is looking for a skilled Domain Support Specialist to join their team, focusing on maintaining and enhancing technical capabilities in Automated Operations of Services.

Key Responsibilities:

1. Technical Support: Provide expert technical assistance around the clock (24/7) and manage ticket queues promptly.
2. Service Surveillance: Improve automated recovery processes and support on-site service monitoring.
3. Service Availability: Ensure services are always available and performing well, adhering to Service Level Agreements (SLA).
4. Proactive Maintenance: Conduct analysis to predict and prevent potential failures, ensuring quick incident resolution.
5. Change Management: Execute and analyze the impact of change requests, coordinate first-level preventive maintenance, and perform routine maintenance.
6. Incident Management: Provide proactive incident support and escalate to third-level support when necessary.
7. Resource Fulfillment: Support basic change management and post-implementation processes.

Required Skills:

1. Technical Expertise: Knowledge in Ericsson Operations Engine, 5G MS Operations Readiness, and RAN Fundamentals.
2. Management Skills: Competence in problem management, business continuity, and customer experience assurance.
3. Operational Skills: Incident management, system administration, service request fulfillment, and customer complaint resolution.
4. Business Understanding: Understanding of customer assurance, MS TOP, knowledge sharing, and service improvement.

Application Process:

1. Apply: Complete a simple application process by creating an account.
2. Initial Contact: If shortlisted, expect initial phone or video conversations with a recruiter.
3. Interviews: Participate in one to three interviews with hiring managers or senior management.
4. Assessment: Complete a case interview or assessment if required.
5. Reference Check: Provide references at the end of the process.
6. Offer: Receive a contract and benefits package if selected as the final candidate.

Interview Preparation Tips:

1. Be Yourself: Showcase your unique perspectives and skills.
2. Preparation: Understand the job role and align your experience with its requirements.
3. Experience Examples: Share specific examples from your past roles.
4. Stay Curious: Learn about Ericsson’s technology and prepare questions.
5. Virtual Interview Tips: Test your setup, eliminate distractions, dress appropriately, and use effective body language.

Important Links

Apply Link: Click here