Accenture is hiring for Application Support Engineer
Basic Job Details
Company Name: Accenture
Position: Application Support Engineer
Experience: 0-2 years
Location: Bengaluru, India
Qualification: Any Degree
Salary: Upto 7 LPA (Expected)
Job Overview
As an Application Support Engineer, your main role is to identify and solve issues within various components of critical business systems. You will provide dynamic service to ensure that customer service operations run smoothly and efficiently.
Key Responsibilities
Technical Support:
Provide technical assistance to customers experiencing issues with their service operations.
Offer solutions and support to ensure customer satisfaction.
Issue Resolution:
Collaborate with cross-functional teams to diagnose and fix issues in critical business systems.
Use problem-solving skills to address and resolve technical challenges promptly.
System Maintenance:
Monitor the performance of business systems to ensure they are functioning correctly.
Perform regular maintenance and updates to prevent system failures.
Documentation:
Document all technical solutions and troubleshooting steps clearly and concisely.
Communicate effectively with customers and stakeholders to explain technical solutions.
Required Skills
Must Have:
A strong understanding of customer service operations.
Ability to provide high-quality technical support to customers.
Good to Have:
Experience with desktop transformation, enhancing user interfaces and systems.
Familiarity with various software tools and platforms used in business systems.
Professional Skills
Technical Support Experience:
Previous experience in providing technical support to customers, ideally within a business context.
System Monitoring:
Skills in monitoring and maintaining the performance of business-critical systems to ensure reliability and efficiency.
Team Collaboration:
Ability to work well with cross-functional teams, sharing insights and solutions to improve overall system performance.
Communication:
Excellent documentation skills to record technical solutions and processes.
Strong verbal and written communication skills to convey technical information clearly.
Additional Information
Experience:Candidates should have between 0 to 2 years of experience in customer service operations, providing a foundation of practical skills and knowledge.
Educational Background:
A strong educational background in software engineering, computer science, or a related field is preferred, indicating a solid theoretical understanding of the discipline.
Location:
This position is based in Bengaluru, a hub for technology and business, providing a dynamic and innovative working environment.
This detailed breakdown provides a comprehensive overview of the role and expectations for an Application Support Engineer, ensuring potential candidates have a clear understanding of the job requirements and responsibilities.
Important Links
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