Qualys is hiring for Technical Support Engineer
Basic Job Details
Company Name: Not specified
Position: Technical Support Engineer
Experience: Freshers/Experieced
Location: Pune
Qualification: Bachelor Degree
Salary: Upto 9 LPA Expected
Job Description
- Provide technical support to customers and partners globally in a secure environment.
- Collaborate with various departments like Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction.
- Handle customer interactions via phone, email, and WebEx.
- Focus on resolving issues related to Qualys’ product modules over the SaaS platform.
- Seek passionate and self-motivated individuals capable of solving complex problems.
- Act as the main point of contact for technical issues, working closely with Development and QA teams for resolutions.
Qualifications
- Solid networking, IT security, and Windows troubleshooting skills required.
- Previous experience in a technical support role preferred.
- Strong foundation in Windows, Linux, or Unix in an enterprise environment.
- Passion for security; candidates with CISSP/CEH or equivalent certifications preferred.
- Deep understanding of network services and protocols/configuration.
- Familiarity with Vulnerability Management and Web Application Security/Firewall application support preferred.
- Proficiency in TCP/IP, LAN/WAN infrastructures, and common OS services.
- Knowledge of firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
- Excellent troubleshooting and analytical skills.
- Strong written and verbal communication skills.
- Bachelor of Science in Computer Science or equivalent experience.
Preferred Qualifications
- Experience with packet capture review and diagnosis.
- Previous API support and Regex knowledge preferred.
- Understanding of scripting languages like Bash, Python, Powershell, etc.
- Knowledge of major web server software and diverse platforms and applications.
- Oracle and Microsoft SQL knowledge desirable.
- CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications highly desirable.
- Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).
- Willingness to work in rotational work hours.
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